Customer Service Frank
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Recent activity by Customer Service Frank-
IHI 25NX Compact Excavator Maintenance Schedule & Service Guide
The IHI 25NX is a popular mid-size compact excavator in the NX series. Proper maintenance is essential for reliability, performance, and longevity. Below is a clear summary of the official maintena...
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Long term storage for all electric vertical mast equipped with a DeltaQ charger
Related models 10MSP | 12SP | 15MSP | SSV10 | 41AM | 20MVL | 15MVL | 15SP | 36AM | 25AM | 20MSP | 20AM | 30AM Troubleshooting Steps For long term storage, we suggest keeping the charger plugged...
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Has my order shipped?
You will receive a shipping notification once your order ships. Once your order ships, we will send tracking information in a shipping confirmation email. Note: Tracking information is updated thr...
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Can I set up a line of credit?
Currently, GCIron.com does not offer lines of credit. Please visit the following article about our accepted forms of payment: What are your accepted payment methods We do work with PayPal and you ...
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Can I have multiple buyers on my account?
Currently, we are not able to have multiple users on one account. For now, please create one login (with one email address and password) to use for your company, or have multiple logins (with multi...
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What are the dimensions of the box that my order will come in?
Unfortunately, we cannot provide the dimensions of your box prior to shipment. We apologize for the inconvenience! Once your order is complete with all of the parts and sealed. We can provide the ...
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IHI 28N Compact Excavator Maintenance Schedule & Service Guide
The IHI 28N is a reliable compact excavator designed for efficiency and durability. Following the recommended maintenance schedule helps maximize performance and reduce downtime. Below is a clear, ...
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When will my backordered product arrive?
Backordered products carry an average lead time of 2-4 weeks Estimated delivery times are not always immediately available. Often we will need to reach out to the manufacturer for an estimated d...
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Do I have to pay sales tax?
For US orders, you only have to pay sales tax if you are located in the following states: Florida, California, Arizona, Illinois, New York, Ohio, New Jersey, Georgia,
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Can I use my own shipping account?
We apologize, but we are unable to use your shipping account at this time. We ship all domestic parcel shipments (to the US) using UPS or Fedex. We do ship some large or oversize i...