Customer Service Frank

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Recent activity by Customer Service Frank Recent activity Votes
  • Has my order shipped?

    You will receive a shipping notification once your order ships. Once your order ships, we will send tracking information in a shipping confirmation email.  Note: Tracking information is updated thr...

  • Can I set up a line of credit?

    Currently, GCIron.com does not offer lines of credit.  Please visit the following article about our accepted forms of payment: What are your accepted payment methods We do work with PayPal and you ...

  • Can I have multiple buyers on my account?

    Currently, we are not able to have multiple users on one account. For now, please create one login (with one email address and password) to use for your company, or have multiple logins (with multi...

  • What are the dimensions of the box that my order will come in?

    Unfortunately, we cannot provide the dimensions of your box prior to shipment. We apologize for the inconvenience! Once your order is complete with all of the parts and sealed.  We can provide the ...

  • When will my backordered product arrive?

    Backordered products carry an average lead time of 2-4 weeks Estimated delivery times are not always immediately available. Often we will need to reach out to the manufacturer for an estimated d...

  • Do I have to pay sales tax?

    For US orders, you only have to pay sales tax if you are located in the following states:  Florida, California, Arizona, Illinois, New York, Ohio, New Jersey, Georgia, 

  • Can I use my own shipping account?

    We apologize, but we are unable to use your shipping account at this time. We ship all domestic parcel shipments (to the US) using UPS or Fedex.                  We do ship some large or oversize i...

  • What do I do if my order is missing parts?

    GCIron.com is committed to getting your order to you as quickly as possible. This means that we fulfill orders from multiple warehouses. Your order could be coming from different warehouses, so som...

  • I've placed my order already, what's the next step?

    Mostly, sit back and relax! If your part is in stock, it's most likely already on its way! However, if you want to look up details of your order, view tracking, or print an invoice, here are some a...

  • How do I change quantities or cancel an item in my order?

    All of our orders process quickly for shipment of in stock items. Because our orders process fast, in most cases we are unable to change quantities or cancel items.  If you are waiting on a backord...